By Jupiter respects your privacy and is committed to protecting the personal information you share with us when you visit our website, create an account, place an order or contact us.
This Privacy Policy explains what information we collect, why we collect it, how it may be used and shared, and the choices available to you regarding your personal information.
By using this website, you acknowledge the practices described in this Privacy Policy.
Information We Collect
When you use our website or place an order, we may collect information such as your name, email address, telephone number, billing and delivery address, order details and account information.
We may also collect certain technical information automatically when you use the website, including your IP address, browser type, device information and information about how you interact with the website.
Payment information is processed through our payment service provider. By Jupiter does not need to store your full card details in order to process your purchase.
How We Use Your Information
We use personal information where reasonably necessary to operate our online store and provide our services. This may include processing and fulfilling orders, arranging delivery, communicating with you about your order, providing customer support, maintaining your account, preventing fraud and improving the operation of our website.
We may also use your information to comply with legal, accounting, tax or regulatory requirements.
Where you have chosen to receive marketing communications from By Jupiter, we may use your contact information to send you occasional news, product updates or offers. You may unsubscribe from these communications at any time.
How We Share Your Information
We do not sell or rent your personal information.
We may share information with trusted service providers where necessary to operate our store and fulfil your order. These may include payment processors, website and hosting providers, delivery and courier partners, and other service providers involved in operating our business.
These providers receive only the information reasonably necessary to perform their services and process information in accordance with their own privacy and security obligations.
We may also disclose information where required by law or where reasonably necessary to protect our rights, customers or business.
Cookies and Website Data
Our website may use cookies and similar technologies to enable essential website functions, remember preferences, maintain shopping-cart and account functionality, understand website usage and improve your browsing experience.
Some cookies are necessary for the website and online store to function correctly. Other cookies or technologies may be used by services integrated with our website.
You can control or delete cookies through your browser settings, although disabling certain cookies may affect the functionality of the website.
Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
While we take reasonable steps to protect information handled through our website, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service and meeting applicable legal, accounting, tax and regulatory requirements.
Your Privacy Rights
In accordance with applicable South African data protection law, including the Protection of Personal Information Act (POPIA), you may have the right to request access to personal information we hold about you, ask us to correct or update inaccurate information, object to certain processing, or request deletion of information where legally applicable.
You may also withdraw consent for marketing communications at any time.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or have a question about how your personal information is handled, please contact us at: